We specialise in the design, implementation and support of corporate networks and tailor our services to the needs of each individual business.

For a fixed monthly cost (Complete and comprehensive details available after completion of full System Audit), your IT infrastructure will be monitored continuously, proactively managed, running efficiently and to its full capacity. You will have our unlimited support throughout the month for all in-scope services.


Service Delivery includes..
ITIL Compliant Service Desk
CBD Based Support with No Call out Fee
End User Support
Remote, Phone, Email
Onsite Support
After Hours Support
End User Service Desk Portal
1-Click Lodge Support Ticket
Self-Help Support
Customised Self-Help Support & Management
Incident Tracking
Loan Hardware Program
Service Level Agreement
Asset Management
User Management
Hardware & Software Sales & Warranty
Hardware Monitoring & Management of…
Network
Servers
Workstations
Mobile Devices
Internet
SAN
NAS
Switches
Printers
Routers
Firewalls
UPS"s
Phone System & Desk Phones
Software Monitoring & Management of…
Operating System Patches
3rd Party Software Patches
Anti-Virus
Anti-Spam
Server Services
Mail Servers
Database Servers
Event Logs
Disk Usage
Mobile Device Software (Limited by device)
Backup Server Software
Business Software (eg; Accounting packages, etc)
Domains
Web Hosting



Introducing a NetaCare Managed IT Support Plan from Netaware will deliver major benefits to your company including:
  1. All company technology monitored and managed
  2. Comprehensive ITIL complient Service Desk to ensure all technology related issues are captured accurately, addressed appropriately and resolved in a timely manner
  3. Extensive and constant monitoring of all technology
  4. Proactive management and rectification of all technology
  5. Fixed ICT operating costs
  6. The backing of an extensively qualified, experienced, and knowledgeable team of Systems Engineers who take the time to understand your business, not just your hardware.
  7. No need to worry about keeping an IT staff member trained, or worry about sick leave, annual leave, resignations, etc.
  8. Extensive and customisable Reporting
  9. Take the worry out of IT, allowing staff to focus on their jobs, not IT
  10. Enhance business process efficiency by ensuring IT systems are controlled and secure
  11. Priority access to new/relevant IT technology
  12. Business support tailored to your company
  13. Expert recommendations & new tech reviews
  14. Project planning, management, budgeting, testing and implementation
  15. Technology planning, forecasting and budgeting
  16. IT consulting & best practices
  17. Regular IT meetings



For a limited time all new NetaCare plan customers will receive two complimentary hours of onsite support. We are confident in the service we provide our customers and know once you try us you will think the same too. Contact us today to organise your trial.